Competing.

'In review tribunal proceedings there is no necessary conflict between the interests of the applicant and of the government agency. Tribunals and other administrative decision making processes are not intended to identify the winner from two competing parties. The public interest `wins' just as much as the successful applicant because correct or preferable decision making contributes, through its normative effect, to correct and fair administration and to the jurisprudence and policy in the particular area.'

- Managing Justice: A Review of the Federal Civil Justice System.

The complaint arrives.

Step 1: Step Back and feel the offence, indignation, anger, fear, fatigue or betrayal well up inside you - then allow seconds, minutes, hours, days for it to ebb away. [I'm human.]

Step 2:What's my Widget and what does this complaint teach me about it? ['The first job of a leader is to define reality.']

Step 3: Do I seek other information to help me to learn about this complaint and my Widget?

Step 4: Is there anything clouding my vision about how this complaint serves my Widget? ['A leader serves.']

Step 5: Is there anyone who might be affected by a decision I may make?

Thank you complainant for testing my Widget. ['The last job of a leader is to say 'Thank you.'']

It's rare to find anyone with this wisdom.

Because Leaders are rare.

Our Justice System is precious.